Privacy Policy

Last Updated: 11 August 2025

1. Introduction

Welcome to Aloeha Homestays. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, disclose, and safeguard your information on our Lodgify-powered rental website.

2. Data Controller

This policy is provided by:
Aloeha Homestays
Address: 15 Spekboom road, Jeffreys Bay, 6330
Contact: [email protected]

3. Information We Collect

We may collect the following types of personal information:

Information you provide: Name, email address, phone number, postal address, booking details.
Automatically collected data: IP address, browser/device information, cookies, and browsing activity on our website.

4. Purpose & Legal Basis for Processing (GDPR)

We collect and process personal data to:

Fulfil bookings and provide guest services (Contractual necessity).
Communicate with you about bookings, updates, and offers (Consent).
Improve and secure our website (Legitimate interest).

5. Data Sharing & Third Parties

We may share your personal data with:

Lodgify (our website and booking platform provider).
Payment processors (e.g., Stripe, PayPal).
Service providers for analytics, marketing, or legal compliance.
Authorities when required by law.

6. International Transfers

If data is transferred outside your country, we ensure appropriate safeguards to protect your information.

7. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes described above, unless a longer retention period is required by law.

8. Your Rights

You have the right to:

Access, correct, or delete your data.
Restrict or object to data processing.
Withdraw your consent at any time.
Receive your data in a portable format.

To exercise these rights, contact us at [Your Email Address].

9. Cookies & Tracking

Our website uses cookies to improve user experience and analyse website traffic. You can manage cookies in your browser settings. Please see our [Cookie Policy] for more details.

10. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

11. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Information

If you have questions or concerns about this Privacy Policy, please contact:
Aloeha Homestays
Email: [email protected]